Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Chenyuan, operated by TIMIBUY TRADING CO., LIMITED, collects, uses, stores and protects customer information when visitors browse this website, create an account, place an order, contact customer support or use our services.

1. Information We Collect

We may collect information customers provide directly, including name, email address, telephone number, billing address, shipping address, order details, account information and customer service messages.

We may also collect basic technical and usage information such as IP address, browser type, device information, pages viewed, referring pages, cookies and similar analytics data.

2. How We Use Information

• To process, confirm, ship and support orders.
• To provide customer service, returns support and order updates.
• To maintain website security, prevent fraud and verify transactions.
• To improve the website, product presentation and shopping experience.
• To comply with legal, accounting, tax and payment-provider requirements.

3. Payments

Payment details are processed by third-party payment providers. We do not store full card numbers on this website. Payment providers may process personal data according to their own privacy policies and security standards.

4. Shipping and Service Providers

We may share necessary order and shipping information with logistics providers, payment processors, fraud-prevention services, website hosting providers and customer-service tools only as needed to operate the store.

5. Cookies

This website may use cookies to keep the cart working, remember preferences, support checkout security and understand basic site performance.

6. Data Retention

We retain order, support and account information for as long as needed to provide services, meet legal obligations, resolve disputes, prevent fraud and keep business records.

7. Customer Rights

Customers may contact us to request access, correction or deletion of personal information where applicable by law. We may need to verify identity before fulfilling certain requests.

8. Data Security

We use reasonable administrative, technical and organizational measures to protect customer information. However, no internet transmission or storage system can be guaranteed to be completely secure.

9. Contact Us

For privacy questions or customer-service requests, contact us at zhan.sales@honfuann.com or +852 92207431. Postal correspondence may be sent to: ROOM 22, 11/F, CHINA UNITED PLAZA, 1008 TAI NAN WEST STREET, LAI CHI KOK, HK.